Due to the perishable and consumable nature of our products, we do not accept returns once the product is delivered.
This policy ensures product hygiene, safety, and quality for all our customers.

Returns are only applicable in the following cases:

• Wrong product delivered (different from what was ordered)

• Damaged product received

• Expired product received (please check the packaging date on arrival)

Return & Refund Process:

1. Report the issue within 48 hours of delivery by emailing us at support@culturesfood.com with your Order ID, clear photos of the product & packaging.

2. Our team will verify and assess the issue.

3. If eligible, we will offer:

   • A replacement (preferred)

   • Or a refund to the original payment method within 5–7 business days.

Non-Returnable Conditions:

• Change of mind or taste preference.

• Opened or partially consumed products.

• Incorrect storage of products after delivery.